Policies & Procedures
Warranties
Everlock Deluxe, EverRock and EverBrick/EverStone are warranted by the manufacturer to be free from defects in material and workmanship. These warranties cover only manufacturing defects. All other causes for material failure including, but not limited to, defects, or damages resulting from improper installation, accidental or intentional damage (which includes damage as a result of string-type grass trimmer or power mower), fire, flood, hail, lightening, windstorm, earthquake or other acts of God, settlement of the house, frost heave, improper care, or normal weathering are excluded from warranty.
Shipping and Handling
Shipping is available in the continental United States. At this time, no shipments to Alaska or Hawaii. Most items fall outside the restrictions of small parcel shippers such as UPS Ground or Fed Ex, and will be shipped via LTL (less than truckload) common carrier. It is always more cost effective to ship to a business rather than a residence, as LTL carriers charge an additional fee to deliver to a residence. Many items are large and may require special delivery and/or unloading arrangements. It will be your responsibility to make and pay for those arrangements, either with the carrier, or an outside agency.
Damaged or Shorted Merchandise
Please inspect your shipment, including inside your boxes for damage or shortages before signing the delivery receipt. If your order arrives damaged or short, obtain an exception number from the truck driver, refuse any damaged items at time of delivery, and call 1-800-843-3336 within 3 days. If you accept, or do not clearly notate problems, prior to the driver leaving, you may be responsible for losses.
Pricing and Shipping Quotes
All quotes are subject to change until a firm order is placed and payment is received.
No Returns
We cannot accept returns, and small replacement orders can be very expensive. Please take extra care when ordering to ensure correct quantities and colors.
Ventilation
Check local zoning and code requirements for proper ventilation.
State & Local Laws
Please note that compliance with state and local codes or laws regarding installation or use of any items on this web site, including, but not limited to those in regard to ventilation are solely the responsibility of the purchaser.